1. Return Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for return, items must be in their original condition: unworn, unwashed, unused, with all original tags attached and packaging intact. Items must be returned in their original product packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as “final sale” or “non-returnable”
- Items without original tags or labels
- Items showing signs of wear, damage, or alteration
- Items with stains, odors, or pet hair
- Items that have been washed or worn
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at service@sacina.store within 30 days of delivery
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Package items securely in original packaging
- Include the return authorization form
- Ship to the address provided in your return instructions
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Refund Processing
Once we receive and inspect your return, we will process your refund within 3 CALENDAR DAYS (not business days). Refunds will be issued to your original payment method. The refund amount will equal the item price paid, excluding original shipping costs (unless return is due to our error).
6. Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and process a full refund or replacement upon receipt and verification.
8. Late or Missing Refunds
If you haven’t received your refund within 3 calendar days after we’ve approved your return:
- Check your bank account again
- Contact your credit card company (processing time may be required)
- Contact your bank (processing time may be required)
- If still unresolved, contact us at service@sacina.store
9. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or we made an error.
10. Contact Information
For return questions, contact service@sacina.store with your order number and reason for return.